Return & Refund Policy

At HiveTech for Office Solutions, we want you to be confident in every purchase. This policy explains how returns and refunds work, and how defective items are handled.

Returns (change of mind / unwanted items)

If you change your mind about a product, you may request a return within 48 business hours of receiving your order, provided that:

The item is unused and in its original, unopened packaging
All accessories and free items are included
The original invoice is provided

For change-of-mind returns, the cost of return shipping is covered by the customer.

Defective, damaged, or incorrect items

If your order arrives damaged, defective, or you received the wrong item, please contact us right away. We will arrange a replacement, repair, or refund at no shipping cost to you.
If a defect appears later — even after the 48-hour return period — it is covered under the product’s warranty. Please refer to our Warranty Policy or contact us, and we’ll take care of it.

Non-returnable items

The following cannot be returned for change of mind (genuine defects remain covered under warranty):

Opened toners and ink cartridges
Software, licenses, and digital products
Special or custom orders, including bulk/B2B orders
Items returned without the original invoice, or after the return window

Refunds

Once we receive and inspect the returned item, we will process your refund within 7 business days. Refunds are issued using your original payment method — cash, card, or CliQ.